ClearBlade Intelligent Assets

Custom support link settings

This setting allows a custom support link to be used in the Help menu instead of the ClearBlade pop-up. This is useful for those who have their own ticketing system that they’d like to use instead.

  1. Click the User icon ( Untitled.png ) and click on Settings.

  2. Go to General system settings and scroll down to the Custom support link section.

    Screenshot 2025-11-04 at 3.52.21 PM.png


  3. Check the Use custom support link box to add a label and a URL to your support system

    Screenshot 2025-12-17 at 8.24.49 AM.png


  4. That’s it. Now if you click on Help on the bottom-left, you will see your support link and be able to navigate to own support system.

    Screenshot 2025-12-17 at 8.26.37 AM.png